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inbound call center services


Inbound Call Center Services

Bpoventure.in helps to setup the center that is being purely dedicated to receive and handle incoming calls. Our key of business is professional approach to generate the more revenue for a company to outsource the Inbound Call Center Solutions to the experienced and adequate BPO Company.

Our most experienced team will understand your requirement to outsource the Inbound Call Center Services and will serve the best possible way to reduce the operating cost and will provide the cost-effective solution along with adding up higher number of customers. We are here to deliver best deliver way of Inbound Call Center Services that will embrace your expectation.

OUR KEY ROLE INCLUDES INBOUND CALL CENTER SERVICES:

  • Customer Care & Services

  • Inbound Sales

  • Interative Voice Response

  • Helpdesk/Technical Support Services (L1,L2,L3 Level)

  • Answering Services

  • Order Taking

 

CUSTOMER CARE & SERVICES:

For sustaining any business in the market it’s vital to convert any lead into a customer however it’s more important to transform that customer into repeat customer for long term profitability. Keeping a record of every single customer, addressing their concerns on time and resolving them efficiently on time are mandatory for your business.

All over the world we are here to deliver professional, gracious and affordable Customer Care Services to any business.

We are offering Customer Care & Services via multiple Channels:

Email

Chat

Phone

 

INBOUND SALES

Inbound Sales meant in which any customer contact to any company in order to enquire about and/or purchase a product or service. Now days, Inbound Sales are more effective than traditional Outbound or Marketing Sales.

With the help of digital marketing Inbound Sales encompasses promotion on focused product on becoming found by desired customer. Inbound Sales executive required to have good communication skills along with product knowledge & most importantly sales strategy for any Inbound Selling Process. We have a team of experienced and skilled Inbound Call Centers who have tremendous Inbound Sales executives; those can be well trained for your Inbound Sales requirement.

 

INTERATIVE VOICE RESPONSE (IVR)

A digital customized phone technology that permits a computer to interact with people via the use of telephone keypad inputs or voice called Interactive Voice Response. A well reputed company which holds numerous customers in the market always prefers IVR system to attend their customer’s queries.

By adapting this technology it will provide the new experience for your customer and cost-effective too. Importantly your customer concerns get answered in properly customized menus in IVR Systems and if customer looking forward to have interaction with customer service agent, then it will get attended who have complete basis details of customer already and resolve the issue directly.

 

HELPDESK/TECHNICAL SUPPORT SERVICES

In the era of digital technology it’s not a tough task to get the customer via offers and promotions however getting a 5 star rated review from that customer and retaining them for a long term with your product is mandatory and more challenging task for your business.

You can win back from your competitor with the help of our tremendous help desk support that will fulfill your desire need of retention customer possibly and also support your business to stand alone in the world although getting competitions in the market.

We are providing uttermost Technical Support Services that will escalate and resolve user technical queries related to product or services. With the association of tech expert, we help you to gain customer trust and will provide highest rates resolution of their queries and retain them for business profitability.

 

ANSWERING SERVICES

Every customer wishes to resolve and attend their call without hearing a voicemail and hang-up without waiting on IVR or Answering systems. System count every call as a potential customer either new or existing customer who can increase the volume of business revenue and key pillar of any successful business.

We serve brilliant 24*7 Telephone answering services to all sectors across the World. We adapt highest technology platform with the standard customer service and strive to provide mind blowing level of customer satisfaction.

 

ORDER TAKING

Order Taking services require by those companies who prefer to take orders on calls and thus it makes it important task at some level of business process in any organization across Industries. It will play an automated role of recording orders precisely with database security and delivering in same as required by company.

Generally people wish to place the orders by talking order taking executive on phone rather than leaving order on automated call. Bpoventure.com taking a responsibility to handle order taking services which you outsource to us and support your business to run efficiency with profitability and cost-effectively. It doesn’t matter either you are selling a single product or a bunch of multiple categories product. We will always provide superlative support to your customer of their Order Taking requirement along with reduce infrastructure cost. 

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